To continue to help clients with their sustainability challenges and offer career opportunities to our employees, ERM must grow and adapt to its clients' needs.

An indicative target of whether we are achieving this objective is sales volume for ERM's Global Key Clients (GKCs). In FY14, we increased our sales to GKCs, and look to build upon that again next year.

Twelve of our 26 GKCs engaged our services across each of our core practice areas, reflecting our ambition to work with companies for the longer term across the full life cycles of their assets and businesses. We believe this is where sustainable approaches add real value.

Our target for next year is to provide the full range of services to half of our GKCs. Although we were short of this target in FY14, we expanded our global capabilities and service delivery to better meet the needs of all our clients.


Global Site Safety Acceleration Program at Mining Operations

Global Site Safety Acceleration Program at Mining Operations

Since carrying out a strategic review in 2009 for the Executive Committee, FTSE 100 mining company Rio Tinto and ERM have collaborated to co-design, co-deploy and continue to evolve a "next generation" safety transformation program known as the Site Safety Acceleration Process (SSAP). More than 50 ERM safety transformation consultants, working in three languages together with some 200 Rio Tinto joint team members, have worked at major sites across all of Rio Tinto's commodity groups, entailing delivery in Australia, Africa, Europe, Canada and the United States.

Our approach blends safety, fatal risk and leadership diagnostics with organizational change and performance improvement techniques to help site leaders and their teams create bespoke solutions to the unique challenges faced in their operation. Initially targeted at sites of particular concern, many of the top-performing sites subsequently elected to participate to further their pursuit of zero harm.

Following initial implementation, most sites demonstrated significant improvements. A number of sites where safety improvement had previously plateaued, including some with relatively strong performance, achieved reductions in injury rates of 50 percent or more. Winners and nominees of the last three annual Rio Tinto CEO Safety Awards have included sites that have undertaken SSAP, in recognition of their improvements to the underlying operational factors that influence risk control and safety.

ERM continues to conduct periodic "health checks" at selected sites to help Rio Tinto sustain and advance safety improvements.


Non-Technical Risk, Permitting and Impact Assessment Support for Shell

In the Gulf Coast region of the United States, ERM supported Shell on their proposed Nebula project, focusing on non-technical risk to inform decision-making during the site selection process.

As part of an expanding role, ERM developed a permitting strategy and framework that included substantive engagement with regulators, identified key stakeholders and provided insight around the nature of potential issues, and informed the scoping for a comprehensive environmental, social and health impact assessment.

ERM operated under an extremely collaborative approach, working with the project design team and other functions to support high-quality project planning. ERM helped the client maintain a holistic sustainability view through project development by communicating regulatory implications of the project; environmental, social and health concerns arising from an understanding of the local environment and stakeholders; financial issues; future planning, and end-of-life considerations.

Our comprehensive work informed Shell's decision-making process, providing them the confidence ultimately to decide against progressing the Nebula project to the next stage.


Development of the Samal Wind Park in the Republic of Kazakhstan

Development of the Samal Wind Park in the Republic of Kazakhstan

ERM performed an environmental and social review of proposed locations for Chevron's Samal Wind Park in the Republic of Kazakhstan to inform the site selection process. The assessment was based on 15 criteria, agreed upon with the client, that included the project's potential environmental impacts on water bodies, soil, biodiversity, cultural heritage sites and other resources; social impacts on local communities and economic development; and compliance with legislation. ERM visited 12 potential site locations, which were further ranked into three groups based on the outcomes of the assessment.

This wind park is one of the first renewable energy projects in a region that has concentrated historically on developing its mineral resources. Through implementation of the Samal project, Chevron is supporting the ongoing efforts of the Republic of Kazakhstan to develop renewable and alternative energy sources, create jobs and promote foreign investment.

For more information look at our Global Data section.

People Profile

Alistair GowSmith

Catherine Lyons, Houston, Texas, U.S.

Working Closely with Our Strategic Clients

In my role as Managing Partner for ERM's ExxonMobil account, I work face-to-face and hand-in-hand with our talented ERM Account Leaders and local teams. We also work in concert with the ExxonMobil technical and business leaders to support ExxonMobil globally and provide services to address their specific needs.

The oil and gas industry is facing a number of challenges today, such as continuing to replace reserves and maintaining operational excellence and license to operate, while managing continued pressures relative to increased costs, tighter regulations and connected, more sophisticated stakeholders. At ERM, we strive to listen for, understand, and innovate around ExxonMobil's challenges across its global footprint and businesses to help manage its technical and non-technical risks in a holistic way.

By integrating innovative approaches to help support or solve challenges, such as the integration of its Emission Database Management System, ERM helps ExxonMobil manage risks and support its business goals across the entire investment life cycle.