Award recognizes ERM's initiative in using Knowledge Management to help create its new business strategy

09 July 2010

ERM has been named as having the best knowledge management initiative or implementation in a professional services firm for the way in which it has used collective intelligence from its staff to co-create a new business strategy.

Over a seven month period ERM's CEO John Alexander utilized a range of interactive Web 2.0 tools and knowledge management approaches to help create ERM's business strategy for the next five years.

Recognized by The Ark Group, the judging panel particularly noted the way in which this strategy development process utilized the innovative use of new social media techniques such as internal micro blogging to improve knowledge sharing. It also commented on the high level of overall staff engagement in the program which was complemented by effective online collaboration.

Commenting on the award Debora Rustemeyer Brown, who leads the Knowledge Sharing and Communications Program at ERM, said: "Winning this award recognizes the approach ERM as a company has taken to use the collective insights and knowledge of all our employees to shape our new business strategy.

“Co-creating the new strategy with all staff is a bold step our CEO, John Alexander and the senior leaders took to embrace a global collaborative culture, which is the way we want to bring our best expertise and knowledge to our global clients as we move forward.”

The knowledge sharing and communications team implemented  a range of interactive 2.0 tools and  knowledge management approaches including blogs, forums, Twitter and a ‘CEO Jam’ which involved colleagues from around the world to get involved directly with the strategy development process. This also enabled the company to involve all levels of the organization and reduce our carbon footprint due to the reduced need for international travel and connected senior management team with staff.

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